Shipping policy

Shipping Carriers

We primarily use FedEx as our shipping provider to offer fast and reliable logistics services. Depending on the order destination and product type, we may also utilize other carriers (such as the U.S. Postal Service, UPS, etc.) to ensure the best possible delivery experience.

Delivery Time (Within the U.S.)

Estimated Delivery Time

Estimated total delivery time: 6–13 business days

This includes:

Processing Time: 1–3 business days

Shipping Time: 5–10 business days (varies by destination and carrier)

Shipping Methods

We offer multiple shipping methods depending on the destination and service availability:

FedEx Ground: 1–5 business days

FedEx Express: 1–3 business days

FedEx Overnight: 1 business day

FedEx 2Day: 1-2 business days

Shipping method availability may vary depending on the order destination and carrier service coverage.

Notes

All orders are processed within 1–3 business days after payment confirmation.

Processing times may be extended during holidays or high-demand periods.

Free shipping within the U.S. (Some areas may be inaccessible due to carrier coverage limitations).

Non-Serviceable Areas：Alaska,Hawaii,Puerto Rico,Guam,U.S. Virgin Islands,APO/FPO Military Addresses.

Delivery Disclaimer

Delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to factors such as:

Weather conditions

Carrier delays

Holidays and peak seasons

Remote or limited-service areas

Delivery Issues

If your package hasn't arrived after the estimated delivery time, please contact us.
For damaged or lost packages during transit, we'll assist you in filing a claim with FedEx and arrange for a replacement or refund.
For any delivery-related inquiries, contact us via [service@colanat.net].