Shipping policy

Shipping Policy

Shipping Carriers

We primarily use FedEx as our shipping provider to deliver fast and reliable logistics services. Depending on order destination and product type, we may also utilize other carriers (such as USPS, UPS) to ensure the best delivery experience.

Processing Time

Orders will be processed and shipped within 3 business days after confirmation.
Processing times may be extended during holidays.

Delivery Times (Within the U.S.)

FedEx Ground: 1-5 business days
FedEx 2Day: 2 business days
FedEx Overnight: Next-day delivery
FedEx Express Saver: 3 business days

Free shipping within the U.S. (Some areas may be inaccessible due to carrier coverage limitations)
After shipment, you will receive a confirmation email with your tracking number.
You can track your package in real-time via the FedEx website or our Order Status page.

Delivery Address

Please ensure you provide an accurate and complete delivery address.
FedEx does not deliver to P.O. Boxes. Please provide a physical street address.
Additional fees apply for returns or redirections due to incorrect addresses.

Delivery Issues

If your package hasn't arrived after the estimated delivery time, please contact us.
For damaged or lost packages during transit, we'll assist you in filing a claim with FedEx and arrange for a replacement or refund.
For any delivery-related inquiries, contact us via [service@colanat.net].