Refund policy

Return Period

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

Return and Exchange Conditions

Products must meet the following criteria to be eligible for return:
Products are eligible for return if they meet the following conditions:

The product has only been tried or lightly used to evaluate fit and compatibility.

The product is clean and in good condition, with no excessive wear, damage, stains, odors, or modifications.

All original accessories, manuals, labels, and packaging are included whenever possible.

A valid order number or proof of purchase is provided.

Please note:

Custom-made floor mats (including special colors, logos, or embroidery) are non-returnable unless they arrive defective or damaged.

Products showing excessive use, permanent installation marks, intentional damage, or missing major components may not qualify for a refund.

All return requests must be approved before the item is shipped back.

Once your return is approved, we will provide return instructions and, if applicable, a return shipping label.

Returns sent without prior authorization may be refused.

Return Address

To initiate a return, please contact us through our website or by email.

Return Address:

7820 Victoria Avenue

Highland, CA 92346

United States

Email: service@colanat.net

Website: https://www.colanat.net/

Vehicle Fitment Disclaimer

The floor mats sold on this website are designed to fit specific vehicle makes, models, model years, and trim levels. It is the sole responsibility of the buyer to verify that the product is compatible with their vehicle before placing an order.

COLANAT shall not be held liable for any incompatibility, improper fit, or damage resulting from the buyer providing incorrect or incomplete vehicle information.

If you are unsure about fitment compatibility, please contact us at [service@colanat.net] before purchasing.

Custom-cut and vehicle-specific orders are considered final sale and are not eligible for return or exchange due to buyer-provided fitment errors.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

• Products returned more than 30 days after the delivery date.
• Incompatibility due to customer selecting the wrong vehicle model (we provide detailed vehicle compatibility charts)
  
• Custom/personalized products (unless manufacturing defects exist)
  
• Promotional clearance items (unless quality issues exist)

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@colanat.net.

Restocking Fee

For returns due to reasons other than product defects, shipping damage, or our shipping error, a 10% restocking fee (based on the product purchase price) will be deducted from the refund amount.

No restocking fee will be charged if the return is due to:

A defective product;

A product damaged during shipping;

An incorrect item shipped by us.

Refund Amount

Your refund will be calculated as follows:

Refund Amount = Product Purchase Price − 10% Restocking Fee (if applicable)

The restocking fee covers inspection, cleaning, repackaging, and inventory processing costs associated with returned products.

Once the returned item has been received and inspected, any applicable refund will be issued to the original payment method.

Return Shipping Responsibility

If the return is due to the customer's preference or error (such as ordering the wrong item, selecting the wrong vehicle model, or no longer wanting the product), the customer is responsible for the return shipping costs.

If the return is due to our error or a product quality issue (including defective, damaged, incorrect, or missing items), we will cover the return shipping costs or provide a prepaid return shipping label when applicable.